Synic AI terms of service

Acceptance of Terms

By accessing and using Synic AI ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Description of Service

Synic AI is a physician platform that uses artificial intelligence to support clinical documentation, AI Copilot workflows, medical coding, prior authorization support, and medical scan management.

The Service may include SOAP, DAP, GIRP, BIRP, and PIE note generation, voice-to-text transcription, clinical content generation, CPT, HCPCS, ICD-10-PCS extraction, DICOM viewing, and workflow tools for electronic medical records.

User Responsibilities

You must be a licensed healthcare provider or an authorized representative to use the Service for medical documentation purposes.

You are responsible for ensuring all medical information entered into the platform is accurate, complete, and appropriate for the intended clinical or administrative use.

All AI-generated content must be reviewed, verified, and approved by a qualified healthcare professional before use in patient care, billing, prior authorization, or medical records.

You must comply with all applicable healthcare, privacy, billing, and professional regulations, including HIPAA where applicable.

Payment Terms

Subscription fees are billed monthly or annually in advance unless otherwise stated at checkout.

Free trial periods do not require payment information unless clearly disclosed before enrollment.

Refunds are available within 30 days of initial subscription. Subscription cancellations take effect at the end of the current billing period.

Price changes will be communicated at least 30 days in advance.

Intellectual Property

You retain ownership of medical data and content you input into the Service.

Synic AI retains all rights to the platform, software, algorithms, templates, interfaces, and service design.

You own the clinical documentation generated through your account, subject to these terms. Synic AI may use anonymized and aggregated usage patterns to improve the platform.

Data Security and Privacy

We use administrative, physical, and technical safeguards designed to protect data processed through the Service.

Security controls may include encrypted transmission, secure cloud infrastructure, access controls, authentication measures, regular backups, disaster recovery procedures, and HIPAA-oriented handling where applicable.

Privacy practices are described in the Synic AI Privacy Policy.

Limitation of Liability

Synic AI shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the Service.

To the maximum extent permitted by law, our total liability shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.

Service Availability

We strive to maintain reliable service availability but cannot guarantee uninterrupted access. Scheduled maintenance may be announced in advance where practical.

We are not liable for interruptions beyond our reasonable control.

Termination

You may cancel your subscription at any time through your account settings.

We may suspend or terminate accounts for violation of these terms, non-payment, misuse of the Service, or activity that creates risk for Synic AI, users, patients, or partners.

Upon termination, account data may be retained for 30 days for potential recovery, then deleted unless retention is required by law.

Changes to Terms

We may modify these terms from time to time. Material changes will be communicated by email, in-product notice, or posting on this page.

Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of the United States and the state in which Synic AI is incorporated, without regard to conflict of law provisions.