Specific before scalable
Synic Relay begins with households where an aging parent supports an adult with I/DD at home. The product is shaped around that reality, not a generic idea of caregiving.
IThe why — where Synic Relay began
A transition should begin with knowledge,
not a crisis.
Synic Relay was created for a simple but consequential gap: the person who knows the most about daily care is often the least replaceable part of the system.
The gap we are closing
Care can be deeply known and still be dangerously undocumented.
Families build expertise over years: which routines create stability, how communication changes under stress, what comfort looks like, which benefits matter, and who can help. Much of that knowledge stays informal because everyday care leaves little time to document it.
Traditional plans are often static snapshots. Emergency alert systems can call for help, but they do not carry the knowledge a new caregiver needs. Synic Relay connects those missing pieces: a living, human-verified plan; a quiet check-in; and a controlled, role-specific handoff.
The goal is not to automate family judgment. It is to make sure good judgment has the information it needs.
IIThe principles — how we build
Human authority
The caregiver’s words are evidence. A person reviews every proposed care detail and a named person confirms every activation.
Calm technology
A continuity tool should reduce uncertainty, not create more alarms. Synic Relay uses plain language, large type, and deliberate steps.
IIIThe road ahead
Built alongside the families it serves.
Synic Relay is being shaped with caregivers, self-advocates, and the professionals who support them — not built about them from a distance. Every screen is tested against one question: would this hold up on a family’s hardest day? We grow the product carefully, one household at a time, and the people who rely on it help decide what comes next.
See how it works →→Help shape what comes next